Shipping Policy

At Rome Atelier, every piece is crafted and prepared with care. Below you will find all the details regarding our processing times and shipping options.

Processing & Production Times

Standard Orders: Processed within 2–3 business days (excluding weekends and holidays) after receiving your order confirmation email. Custom & Made-to-Order Pieces: Ships within 2–5 business days, as these are hand-crafted specifically for you. You will receive an automated email confirmation as soon as your order is placed. If you don't see it in your inbox, please check your spam/promotions folder.

Shipping Rates & Delivery Estimates

Shipping costs and estimated delivery times are calculated at checkout based on the carrier and service level selected. Shipping Origin: All orders are proudly packed and shipped from Orlando, Florida.

Order Protection: For orders over $70, we strongly recommend selecting an insured shipping option at checkout to protect your items against transit issues.

Tracking & Order Status

Once your package is packed and leaves our studio, you will receive a shipping confirmation email containing your tracking number.

Address Accuracy & Order Changes

Address Review: Please double-check your shipping address prior to completing payment. We are unable to cover reshipment costs or replace orders lost due to address errors provided at checkout

Modifications: If you need to update your order details, please reach out to us immediately. Once an order has been shipped, no modifications can be made.

Carrier Delays & Issues

While we ensure your package is handed over to the carrier promptly, Rome Atelier is not liable for carrier delays, damage, or lost packages caused by transit services. Should an issue arise during transit, we are happy to assist you in filing a claim with the carrier.

Need Help?

If you have any questions about your shipment or haven't received your confirmation
contact@romeatelier.com